Monday - Sunday 9:00am - 7:00pm
Carina-Carindale Medicare Urgent Care Clinic
805 Old Cleveland Rd, Carina QLD 4152
2 Hour free parking available on site.
After Hours Arrangements
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Patient Care and Feedback
Patient care is at the forefront of everything we do at our clinic. If you have any feedback for us please email us directly. All feedback, positive or negative, is taken very seriously and acted upon. We always love to hear from our patients and appreciate their valuable input and comments!
Your Personal Information
All new patients are asked to complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.
We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our Privacy Policy.
My Health Record & How We Share Your Health Information
As part of your care, our clinic will update your My Health Record with key information about your visit. This helps ensure your ongoing healthcare providers have access to accurate, up-to-date details about your treatment.
We will also send a discharge summary to your usual GP (if known) so they stay informed and can continue managing your ongoing health needs.
In addition, our clinic contributes de-identified data to government and health system reporting programs. This information cannot identify you and is used to support service planning and improve the quality and safety of healthcare across Australia.
If you do not wish to have your visit uploaded to My Health Record, for your discharge summary to be sent to your usual GP, or for your de-identified data to be shared, please advise our staff at any time and we will ensure your preferences are respected.
Electronic Communications
Electronic mail is monitored throughout practice hours, however patients are encouraged to call rather than email. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.
Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
We believe problems are best dealt with through the practice. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or visit their website to find out more.